COOKIE POLICY

Last updated: 09 January 2026

This Cookie Policy explains how Tiki (the “App”, “Platform”, “we”, “us”, or “our”), operated by Tiki Entertainment LLC, uses cookies and similar technologies when you access or use our mobile application, website (if any), and related services (collectively, the “Services”).

This Cookie Policy should be read together with our Privacy Policy and Terms of Service.

By continuing to use Tiki, you consent to the use of cookies and similar technologies as described in this policy, unless you disable them through your device or browser settings.

1. What Are Cookies?

Cookies are small text files that are placed on your device (mobile phone, tablet, or computer) when you use an application or visit a website. Cookies help applications and websites recognize your device, store certain information, and improve user experience.

In addition to cookies, we may use similar technologies such as:

SDKs (Software Development Kits)
Pixels
Local storage
Device identifiers

For simplicity, all such technologies are referred to as “cookies” in this policy.

2. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

To ensure the proper functioning of the App
To enable secure login and authentication
To remember your preferences and settings
To support real-time communication features, such as rooms and messaging
To analyze how users interact with the Platform
To improve performance, stability, and user experience
To detect and prevent fraud, abuse, and security incidents
To comply with legal and regulatory obligations

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of Tiki. Without them, core features of the App cannot function properly.

Examples include:

User authentication and session management
Security tokens
Load balancing and system stability
Fraud prevention mechanisms

These cookies cannot be disabled, as they are required to provide the Services.

3.2 Functional Cookies

Functional cookies allow the App to remember choices you make and provide enhanced, more personalized features.

Examples:

Language preferences
Region or country selection
Audio and room settings
User interface preferences

Disabling these cookies may affect certain features or personalization.

3.3 Analytics & Performance Cookies

These cookies help us understand how users interact with Tiki so we can improve performance and usability.

We use third-party analytics tools, including Firebase Analytics, to collect information such as:

App usage patterns
Feature interaction statistics
Crash reports and performance metrics
Session duration and navigation behavior

All analytics data is aggregated and used for statistical purposes only.

3.4 Security & Fraud Prevention Cookies

Security-related cookies help us:

Detect suspicious activity
Prevent unauthorized access
Protect accounts from abuse or malicious behavior
Maintain platform integrity

These cookies may track login attempts, device behavior, and unusual usage patterns.

3.5 Communication & Real-Time Interaction Cookies

To support voice rooms, messaging, and interactive features, we use technologies associated with ZEGOCloud and Back4App messaging services.

These cookies or identifiers help:

Maintain real-time connections
Synchronize room participation
Optimize audio and interaction quality

3.6 Advertising & Marketing Cookies

Currently, Tiki does not use third-party advertising cookies for personalized ads. If this changes in the future, we will update this Cookie Policy accordingly and, where required by law, obtain your consent.

4. Third-Party Cookies

Some cookies are placed by third-party service providers that support our Services, including:

Back4App – backend services, user sessions, messaging
Firebase (Google) – authentication, analytics, performance monitoring
Apple – Apple ID authentication services
ZEGOCloud – real-time voice and room-based communication

These third parties may set their own cookies or similar technologies in accordance with their respective privacy and cookie policies. We encourage you to review their policies for more information on how they handle data.

5. How Long Cookies Are Stored

Cookies may be:

Session cookies – deleted when you close the App or end your session
Persistent cookies – stored on your device for a defined period or until deleted

Retention duration depends on the purpose of the cookie and legal or operational requirements.

6. Managing & Controlling Cookies

6.1 Mobile Devices

Most mobile operating systems allow you to:

Control app permissions
Reset or limit advertising identifiers
Disable certain tracking features

Please note that disabling cookies or identifiers may affect the functionality of Tiki.

6.2 Browsers (If Using Web Version)

If you access Tiki via a browser, you can manage cookies through browser settings, including:

Blocking cookies
Deleting stored cookies
Receiving notifications before cookies are placed

7. Legal Basis for Cookie Usage

Depending on your jurisdiction, cookies are used based on:

Your consent (where required by law)
Contractual necessity (to provide the Services)
Legitimate interests (security, performance, improvement of the Platform)

8. Children & Cookies

Tiki is not intended for users under the age of 18 (unless permitted by local law with parental consent).

We do not knowingly place cookies for tracking or profiling minors.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our Services. When updates occur, the “Last updated” date will be revised. Continued use of Tiki after changes indicates acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us:

Company: Tiki Entertainment LLC

Email: info@tikitechbv.com